Frequently Asked Questions

Our most commonly asked questions are listed here.
Don't see the answer you need? Ask your question in the form provided.

If you are not receiving emails your email client may have sent them straight to your Junk folder so check there. If you add our email domain ecert.training to your whitelist as an approved sender you will then receive all emails directly to your inbox.
Have you, 1) Invited them as a new user? 2) Have you added them to the plan you want them to take courses from?
Check your junk folder first, if it's not in there please email us at [email protected] with your full name, email address and problem.
To Invite a new member simply click my companies from your profile page, then click view company, then click members, now click invite member (Positioned 3/4 of the way up the page to the right.) Once you've invited a new member you then click on packages
Certificate emailing on the new site will be available within the next week. Sorry for any inconvenience.The early issue we had with this is now resolved.
Click log in and then forgotten password, this will then ask you to enter your registered email address. Once you have done this the system will send you an email to reset your password.
Please send us a message or give us a call and we'll send you out some easy to follow user guides.
From your profile page simply click my schedule, this will show you the courses you have completed, your result and what other courses you have yet to complete.
Go to your company profile and click certificates, this will show you all the courses your staff have submitted. You may also like to view the Course Matrix which will show at a glance who has done and needs to do what.
Once you have invited the new user to join your company, from your personal profile, click my companies, view company, then select packages, then under users click add user and click the tick box next to their name.
From the Managers Matrix you can send messages to any team member simply by clicking the envelope icon next to the date for that employee/course. This will be displayed in the "My Messages" tab for the employee.
Go to your company profile, on the right hand side of the page it says company, if you click the arrow it will give you the option to add a new user.
Yes, whenever you are ready you can return to the course and tick the box that says you are ready to take the test.
All managers and owners have a training matrix in their company profile page.
We are currently working on a new feature that will resize the matrix and format it ready for you to print.
Most of our courses count in some way towards the care certificate, if you would however like one of our complete care certificate folders which gets somebody from start to finish of their CC then please call us to order one, they are £50 per person.
Not specifically but you may enjoy our two courses on Dementia.
We are moving over 250,000 certificates from the old to the new website, this exercise will be completed by mid July 2019.